Refund policy

Welcome to eDukaan.Store. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.

Returns

You may request a return within 7 days of receiving your order if:

  • The item is damaged, defective, or incorrect.

  • The product is unused, unworn, and in its original packaging with all tags and accessories.

Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund or exchange.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Personal care and hygiene products

  • Undergarments

  • Gift cards

  • Digital products or downloadable items

  • Clearance or sale items (unless defective)

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 7–10 business days using the original payment method where possible. For Cash on Delivery (COD) orders, refunds may be issued through a bank transfer or another mutually agreed method.

Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We will gladly replace products that are defective, damaged, or incorrectly delivered. Please contact us within 7 days of receiving your order to arrange an exchange.

Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective item), eDukaan.Store will bear the return shipping cost.

  • If the return is for any other reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us through the contact information available on eDukaan.Store. We are committed to resolving your concerns as quickly as possible.