Shipping policy

Thank you for shopping with eDukaan.Store. We are committed to delivering your orders safely and on time throughout Pakistan.

Shipping Coverage

We currently deliver to all major cities and towns across Pakistan through trusted courier partners.

Order Processing

  • Orders are typically processed within 1–2 business days after confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Processing times may be longer during sales, holidays, or due to unforeseen circumstances.

Delivery Time

Estimated delivery times are:

  • Major Cities: 2–5 business days

  • Remote Areas: 4–7 business days

Delivery times are estimates and may vary depending on your location, weather conditions, or courier service delays.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase. Promotional offers such as free shipping may be available from time to time.

Cash on Delivery (COD)

Cash on Delivery is available for eligible locations within Pakistan. Please ensure that the correct amount is available at the time of delivery.

Order Tracking

Once your order has been shipped, you will receive tracking information, where available, so you can monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. eDukaan.Store is not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Failed Delivery

If a delivery cannot be completed due to an incorrect address, customer unavailability, or refusal to accept the order, the order may be cancelled or returned. Additional shipping charges may apply for reshipping.

Damaged or Missing Items

If your order arrives damaged, defective, or with missing items, please contact us within 48 hours of receiving your order. We will work to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping or your order, please contact us using the contact information available on eDukaan.Store.